Currently, I work as a technical support, providing tech help and optimizing processes for clients. My responsibilities include configuring network equipment, developing training materials, and enhancing the knowledge base to improve efficiency and employee performance.

• Providing consulting and technical support to clients;
• Configuring network equipment to ensure stable performance;
• Setting up software to optimize client processes;
• Participating in technical projects, including:
  • Publishing articles on the corporate website to enhance company visibility;
  • Analyzing the effectiveness of company tools and client engagement levels;
  • Developing training materials for new employees to accelerate adaptation;
  • Creating professional development courses for existing employees;
  • Optimizing and improving the company knowledge base, facilitating effective information exchange and employee skill enhancement;
• Mentoring and training:
  • Conducting internships and coaching for new employees;
  • Supporting employees until they achieve full independence;
• Developing software for automating business processes to increase efficiency.

I worked as a financial consultant, focusing on providing expert support and training to clients and employees. My responsibilities included consulting on financial matters related to debit and credit products, processing personal data in compliance with privacy requirements, and maintaining transaction records within information systems.

• Providing consulting and technical support to clients;
• Advising on financial issues related to debit and credit products;
• Mentoring and training:
  • Conducting onboarding training for new employees;
  • Organizing professional development events for existing employees;
• Processing personal data and entering information into information systems in accordance with privacy requirements;
• Maintaining transaction records in information systems, documenting client transactions, and task planning.

I worked as a self-employed freelancer, providing services in programming. During this time, I managed my own projects, communicated with clients, and delivered high-quality work to meet their needs.

• Ensured compliance with client requirements to achieve high quality standards;
• Developed scripts for process automation and created bots for messaging platforms;
• Worked with spreadsheets and databases for effective data management;
• Configured and administered Linux-based servers;
• Installed and configured software to ensure system functionality.